Return Policy

CHANGE OR DISCOUNT VOUCHER

Upon receipt of the product, Calpa Barcelona makes the change for other product (Excluding the cost of shipping) or make a Discount Voucher. The items must be accompanied by the Calpa Barcelona return document for the procedure to be activated.

HOW TO RETURN A PRODUCT

Please follow the instructions: https://calpa.shipping-portal.com/rp/

To exercise the right of withdrawal, you must notify us (Angela Calvet Molins, C/Ferran 53, Number: 93 318 40 30, info@calpabarcelona.com, CIF:36557228Q) of your decision to withdraw from the contract through an unequivocal statement ( For example, a letter sent by mail, fax or email). You may use the withdrawal form model below, although its use is not mandatory. You also have the option of electronically completing and sending the model withdrawal form or any other unequivocal declaration through our website (info@calpabarcelona.com). If you use this option, we will notify you without delay on a durable medium (for example, by email) the receipt of said withdrawal. To comply with the withdrawal period, it is enough that the communication regarding the exercise by you of this right is sent before the corresponding period expires.

Consequences of withdrawal

In the event of withdrawal on your part, we will refund all payments received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the least expensive delivery method). that we offer) without undue delay and, in any case, no later than 14 calendar days from the date on which we are informed of your decision to withdraw from this contract. We will proceed to make said refund using the same means of payment used by you for the initial transaction, unless you have expressly provided otherwise; In any case, you will not incur any expenses as a result of the refund. We may withhold reimbursement until we have received the goods, or until you have provided proof of return of the goods, depending on which condition is met first. You must return or deliver the goods directly to us or to Angela Calvet Molins, C/Ferran 53 without undue delay and, in any case, no later than 14 calendar days from the date you notify us of your decision to withdraw. of the contract. The term will be considered fulfilled if you return the goods before said term has expired. [You must bear the direct cost of returning the goods]. You will only be responsible for the decrease in value of the goods resulting from handling other than that necessary to establish the nature, characteristics and operation of the goods.