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Return Policy
Maximum ten days for returns
The return is accepted if the product has not been used and return in the original packaging in the same state.
To return a package, you have to contact Calpa Barcelona Customer Service; they will send you a return document with the address to which you must submit the article and a barcode
CHANGE OR DISCOUNT VOUCHER
Upon receipt of the product, Calpa Barcelona makes the change for other product (Excluding the cost of shipping) or make a Discount Voucher. The items must be accompanied by the Calpa Barcelona return document for the procedure to be activated.
HOW TO RETURN A PRODUCT
It is necessary to respect the following procedure in the returns so that we can identify and correctly validate the return and make the refund.
- Go to your ORDER HISTORY in your customer account. Click on order you want to return. Write us a message with the reason for the return.
- Calpa Barcelona Customer Service will contact you within 48 hours to validate the return.
- As soon as we receive the return package in our store, your order verified, and we make a change product or discount voucher within 48 hours.