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Return Policy

Maximum ten days for returns

The return is accepted if the product has not been used and return in the original packaging in the same state.

To return a package, you have to contact Calpa Barcelona Customer Service; they will send you a return document with the address to which you must submit the article and a barcode

CHANGE OR DISCOUNT VOUCHER

Upon receipt of the product, Calpa Barcelona makes the change for other product (Excluding the cost of shipping) or make a Discount Voucher. The items must be accompanied by the Calpa Barcelona return document for the procedure to be activated.

HOW TO RETURN A PRODUCT

It is necessary to respect the following procedure in the returns so that we can identify and correctly validate the return and make the refund.

  1. Go to your ORDER HISTORY in your customer account. Click on order you want to return. Write us a message with the reason for the return.
  2. Calpa Barcelona Customer Service will contact you within 48 hours to validate the return.
  3. As soon as we receive the return package in our store, your order verified, and we make a change product or discount voucher within 48 hours.