Terms and conditions of use

Legal Information

1. Introduction

These general conditions of use of the website regulate the terms and conditions of access and use of www.calpabarcelona.com, property of Àngela Calvet Molins, with registered office at c/Ferran 53 and Tax Identification Code number 36557228Q, hereinafter "CALPA", which the user of the Portal must read and accept in order to use all the services and information provided from the portal. Mere access and/or use of the portal, of all or part of its contents and/or services, means full acceptance of these general conditions of use.

2. Conditions of Use

These general conditions of use of the portal regulate access to and use of the portal, including the contents and services made available to users on and/or through the portal, either by the portal, by its users, or by third parties. However, access to and use of certain content and/or services may be subject to certain specific conditions.

3. Modifications

The company reserves the right to modify the general conditions of use of the portal at any time. In any case, it is recommended that you periodically consult these terms of use of the portal, as they may be modified.

4. User Obligations

The user must respect at all times the terms and conditions established in these general conditions of use of the portal. The user expressly declares that he/she will use the portal diligently and assume any liability that may arise from non-compliance with the rules.

Likewise, the user may not use the portal to transmit, store, disclose, promote or distribute data or content that contains viruses or any other computer code, files or programs designed to interrupt, destroy or harm the operation of any computer or telecommunications program or equipment.

5. Portal Responsibility

The user knows and accepts that the portal does not grant any guarantee of any kind, whether express or implicit, on the data, content, information and services that are incorporated and offered from the Portal.

Except in cases where the Law expressly imposes otherwise, and exclusively to the extent and extent imposed, the Portal does not guarantee or assume any responsibility for possible damages caused by the use and utilization of the information, data and services of the Portal.

In any case, the Portal excludes any responsibility for damages that may be due to information and/or services provided or supplied by third parties other than the Company. All responsibility will be that of the third party, whether supplier or collaborator.

6. Intellectual and industrial property

All content, brands, logos, drawings, documentation, computer programs or any other element susceptible to protection by intellectual or industrial property legislation, which are accessible on the portal correspond exclusively to the company or its legitimate owners and all rights over them are expressly reserved. The creation of hypertext links (links) to any element comprising the Portal's web pages is expressly prohibited without the authorization of the company, provided that they are not to a Portal web page that does not require identification or authentication for access, or that access is restricted.

In any case, the portal reserves all rights over the content, information, data and services that it holds over them. The portal does not grant any license or authorization of use to the user over its content, data or services, other than that expressly detailed in these general conditions of use of the portal.

7. Applicable legislation, competent jurisdiction and notifications

These conditions are governed by and interpreted in accordance with the Laws of Spain. The courts and tribunals of (indicate the city) shall have jurisdiction for any claim. All notifications, requests, petitions and other communications that the User wishes to make to the Company that owns the Portal must be made in writing and will be deemed to have been correctly made when they have been received at the following address (indicate the email address where you wish to receive notifications).

Payment methods accepted

Payment by card

BBVA bank's POS terminal works under the Secure Trade Security standards, which allows the authentication of the cardholder with their issuing bank. CVV2 verification

Paypal

The trusted leader in online payments, allows buyers and sellers to send and receive payments online. PayPal has more than 100 million accounts in 190 countries and regions around the world. It is accepted by sellers everywhere, both on eBay and outside of eBay.

Bank transfer

We offer our customers the possibility of paying by bank transfer.

Once we have confirmed that the amount owed has been entered into the account, we will begin manufacturing the product.

Shipping

Order preparation and shipping

If the product is in stock in the store, we prepare and ship the product within 24h -48h nationally, and 1-3 days internationally.

In the event that the product is not available in stock in the store, we produce the product within 7 business days (Spain and Portugal)

Shipping package

Packages are generally shipped within 24 to 48 hours in the national territory through Correos Express.

International shipments are sent via DHL.

Calpa will provide a link to track your package online.

Free shipping from €90 (national), €190 (international).

Shipping costs include handling and packaging costs, as well as shipping costs. Handling fees are fixed, while shipping fees vary depending on the total order amount. We recommend that you group your items into one order. We cannot group two separate orders placed separately, and shipping fees will apply to each of them. Your package will be shipped at your own risk, but special care is taken to protect the products.

The packaging is well adapted to the product and your items are well protected.

In case of delivery problem with the carrier, we decline any responsibility.

Shipping zones and rates

Returns

Right to withdrawal

You have the right to withdraw from this contract within 14 calendar days without giving any reason. The withdrawal period will expire after 14 calendar days from the day on which you or a third party indicated by you, other than the carrier, acquired physical possession of the last of these goods.

A return is accepted if the product has not been used and is returned in its original packaging in the same condition.

Consequences of withdrawal

In the event of withdrawal on your part, we will refund all payments received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the least expensive ordinary delivery method offered by us) without undue delay and, in any case, no later than 14 calendar days from the date on which we are informed of your decision to withdraw from this contract. We will proceed to make said reimbursement using the same means of payment used by you for the initial transaction, unless you have expressly agreed otherwise; In any event, you will not incur any costs as a result of the refund. We may withhold reimbursement until we have received the goods back, or until you have supplied proof of having sent them back, depending on which condition is met first. You must return or deliver the goods directly to us or to Angela Calvet Molins, C/Ferran 53 without undue delay and, in any event, no later than 14 calendar days from the date on which you notify us of your decision to withdraw from the contract. The deadline will be deemed to have been met if you return the goods before the deadline has expired. [You must bear the direct cost of returning the goods].

You will only be responsible for any decrease in the value of the goods resulting from handling other than that necessary to establish the nature, characteristics and functioning of the goods.

Exchange for another item or discount coupon

Upon receiving the product, Calpa Barcelona will exchange it for another item of the same value (Excluding shipping costs) or, if you wish, will issue a discount coupon.

How to return the product

To exercise the right of withdrawal, you must notify us (Angela Calvet Molins, C/Ferran 53, Number: 93 318 40 30, info@calpabarcelona.com, CIF:36557228Q) of your decision to withdraw from the contract through an unequivocal statement (for example, a letter sent by

post, fax or email). You may use the model withdrawal form below, although its use is not mandatory. You also have the option of completing and sending electronically the model withdrawal form or any other unequivocal statement through our website (info@calpabarcelona.com). If you use this option, we will promptly inform you on a durable medium (for example, by email) of receipt of such withdrawal. To meet the withdrawal deadline, it is sufficient for you to send your communication regarding your exercise of this right before the withdrawal deadline expires.

Last updated: 01/10/2024